About our projects:
In the Ergonode team we are implementing from scratch a new system for product catalogue management (www.ergonode.com). Our goal is to create one of the most intuitive systems on the market, where ecommerce managers, product & business owners will be very satisfied with the applied solutions. Our team is not big and works in Scrum - currently there are 10 people. We work in a startup environment & and apply this mindset to our everyday job, but we’re a part of a bigger organisation - Strix. You’ll join a Support Team.
Salary range: 5000 - 7000 PLN net B2B, 4000 - 5500 PLN gross CoE
Be the first contact with customers:
*help with environment configuration,
*analysis of the client’s assortment and do the consultation (with the sales department),
*assistance in configuring the assortment, workflow and general features of the system,
Preparation of the client’s support process:
*taking care of FAQ,
*taking care of User Guide,
*respond to internal tickets, messages that come from our Community in an efficient way,
*analysis of reported errors and providing them to developers along with a complete set of information (logs, exact error recovery path,priority),
*on-site support of our clients with their installed software.,
*help with answering questions with regards to usability of the product,
*customer education about products and good practices.
What we expect:
Startup-like mindset and willingness to participate in a growing project with lots of changing factors.
Basic knowledge of e-commerce.
fluent English at B2+ level.
fluent Polish at B2+ level.
A good understanding of computers (both hardware and software) and a demonstrated willingness to learn new technology and to train on new skills.
Strong communication skills.
Problem solving attitude.
Customer service experience.
Out-going personality, and willingness to help customers to success
Nice to have:
*IT related background.
Offline and online integration events.
Additional monthly integration offline budget for each team member.
Flexible working hours and the possibility of choosing a workplace (remote or from the office).
3 hours for your development per week.
Development budget for each employee in the amount of 3000 PLN/year.
Private medical care.
A unique internal program to support motivation and build relationships (Bonus room).
Access to a rich company library and the possibility of its expansion.
Financing of computer equipment for B2B employees
We're a people-first company. Thanks to unique work culture, we have created a space that not only attracts great employees but is also a forge of real talents. Check how cool we are: bit.ly/StrixCulture.
We've great experts on the team. It is not only our opinion, the Clutch.co named us the best company in the category "Top Developers in Poland 2020": bit.ly/TopDev2020.
Because it's the best place to grow! Knowledge & wisdom are our main values - that's exactly why our company name comes from the owl species. We take our employees' ideas seriously and give Strixers space for self-development - training, conferences, internal meetups, or courses.
If you think Strix will be the perfect place for you to work, we'd love to see you on board. Let us know & send us your application.
Here's what comes next!
Phone/Online interview - we will ask you about your experiences, challenges, and expectations regarding your job at Ergonode.
Call with our Ergonode team who will tell you more about the project, and ask you a couple of questions concerning your tech knowledge.
You’ll be handled a task to solve.
Task review with PM/CEO.
Feedback, decision, and offer!