Account Executive/Customer Success Specialist

  • Development
  • Remote job

Account Executive/Customer Success Specialist

Job description

About our projects:

In the Ergonode team we are implementing from scratch a new system for product catalogue management (www.ergonode.com). Our goal is to create one of the most intuitive systems on the market, where ecommerce managers, product & business owners will be very satisfied with the applied solutions. Our team is not big and works in Scrum - currently there are 10 people. We work in a startup environment & and apply this mindset to our everyday job, but we’re a part of a bigger organisation - Strix. You’ll join a Support Team.


Salary range: 5000 - 7000 PLN net B2B, 4000 - 5500 PLN gross CoE

Job requirements

      Responsibilities:

  • Be the first contact with customers:
    *help with environment configuration,
    *analysis of the client’s assortment and do the consultation (with the sales department),
    *assistance in configuring the assortment, workflow and general features of the system,

  • Preparation of the client’s support process:
    *taking care of FAQ,
    *taking care of User Guide,
    *respond to internal tickets, messages that come from our Community in an efficient way,
    *analysis of reported errors and providing them to developers along with a complete set of information (logs, exact error recovery path,priority),
    *on-site support of our clients with their installed software.,
    *help with answering questions with regards to usability of the product,
    *customer education about products and good practices.

    What we expect:

  • Startup-like mindset and willingness to participate in a growing project with lots of changing factors.

  • Basic knowledge of e-commerce.

  • fluent English at B2+ level.

  • fluent Polish at B2+ level.

  • A good understanding of computers (both hardware and software) and a demonstrated willingness to learn new technology and to train on new skills.

  • Strong communication skills.

  • Problem solving attitude.

  • Customer service experience.

  • Out-going personality, and willingness to help customers to success

     Nice to have:
 *IT related background.

Benefits:

  • Offline and online integration events.

  • Additional monthly integration offline budget for each team member.

  • Flexible working hours and the possibility of choosing a workplace (remote or from the office).

  • 3 hours for your development per week.

  • Development budget for each employee in the amount of 3000 PLN/year.

  • Private medical care.

  • A unique internal program to support motivation and build relationships (Bonus room).

  • Access to a rich company library and the possibility of its expansion.

  • Financing of computer equipment for B2B employees

      Why Strix?

  • We're a people-first company. Thanks to unique work culture, we have created a space that not only attracts great employees but is also a forge of real talents. Check how cool we are: bit.ly/StrixCulture.

  • We've great experts on the team. It is not only our opinion, the Clutch.co named us the best company in the category "Top Developers in Poland 2020": bit.ly/TopDev2020.

  • Because it's the best place to grow! Knowledge & wisdom are our main values - that's exactly why our company name comes from the owl species. We take our employees' ideas seriously and give Strixers space for self-development - training, conferences, internal meetups, or courses.

If you think Strix will be the perfect place for you to work, we'd love to see you on board. Let us know & send us your application.

      Here's what comes next!

  1. Phone/Online interview - we will ask you about your experiences, challenges, and expectations regarding your job at Ergonode.

  2. Call with our Ergonode team who will tell you more about the project, and ask you a couple of questions concerning your tech knowledge.

  3. You’ll be handled a task to solve. 

  4. Task review with PM/CEO.

  5. Feedback, decision, and offer!