IT Support

We are looking for a person who not only knows technology, but can also support others effectively - whether they work in the same office or on the other side of the world. As an IT Support Specialist, you will be the key person responsible for providing technical support to the employees of our e-commerce company - both in Poland and in our international teams.

Your job will be to solve problems quickly and efficiently, proactively look for solutions and ensure that everyone in the company can work smoothly.

Responsibilities:

• Preparation, configuration and ongoing maintenance of computer equipment for company employees.

• Maintaining records of IT resources, including computer hardware, mobile devices, servers and other IT infrastructure.

• Operating the internal network (LAN, WiFi), managing the IT infrastructure in the office.

• Supporting the upkeep/maintenance of company-wide and project systems.

• Management of access to systems and applications used in the company, in accordance with applicable security procedures and access policies.

• Configuration and support in Jira, Confluence, Google Workspace systems.

• Front-line support - diagnosing and resolving day-to-day issues for employees and developers.

• Technical support for company events.

Candidate profile:

• Communicative - you are able to talk to people of different technical levels, both in Polish and English (min. B2).

• Independent and proactive - you look for solutions, you learn new things, you are not afraid of challenges.

• Organised - you know how to maintain documentation, manage records and keep systems in order.

• Technically curious - you are interested in new tools, automation and looking for ways to improve your work.

• Flexible - you thrive in a diverse, fast-paced environment.

Salary: 6000 - 8500PLN gross (EoC), 7200 - 10200PLN net (B2B)

• Practical knowledge of operating systems: Linux, macOS, Windows.

• Basic knowledge of tools: Jira, Confluence, GitLab, Google Workspace, Microsoft 365.

• Knowledge of the basics of process automation (e.g. scripts, access automation tools or configurations).

• Fundamentals of Linux/Windows system administration.

• Knowledge of the basics of LAN/WAN operation.

• Ability to diagnose technical problems and take a logical approach to solving them.

Benefits:

• Private healthcare.

• Hybrid work - you need to be at the office twice a week.

• Ability to start work at a time of your choice between 7:00am - 10:00am.

• Financing of computer equipment for B2B.

• 3 hours for you development per week.

Why is Strix the best place for talented experts?

• People come first for us. Our unique work culture creates a space that attracts the best and is a forge for real talent. Check it out in the Culture site.

• We have open minds and enjoy challenging projects. Do you have a similar mindset? We have a lot in common 🙂 As an official Magento partner, we have implemented e-commerce solutions for some of the biggest brands, including the world's first version of Magento Commerce 2.3 with MSI for Tous, the first Headless in Home & Improvement branch for Castorama and a microservices architecture for an international project - Modivo.

• We have the best experts in our teams. This is not only our opinion, the Clutch.co portal named us the best company in the category "Top Developers in Poland 2020": TopDev2020.

• At Strix you get space for development! Our symbol is the owl, as you know the owl is a symbol of knowledge and wisdom. Strix is not only the name of our company, but also one of the owl species. We take our employees' ideas seriously and give them the opportunity to be implemented.

If you think Strix is the perfect place for you - send us your application 🙂

Here is what comes next!
1. Phone/online interview - we will ask you about your experiences, challenges and expectations for your work at Strix.
2. Technical interview.
3. Feedback, decision and offer!